Last updated: 1st July 2021
Webedge® asks that you do not use our website or services until you have read these Terms & Conditions. Webedge is a Registered Trademark (TM No: 1967337).
The content contained on www.webedge.com.au (excluding these terms & conditions) is provided for information purposes only. While this content has been compiled in good faith, no representation is made as to its entirety or accuracy. Webedge makes no commitment and disclaims any duty to update, correct, or provide notice as to any error or omission in any report or other information (excluding these terms & conditions) contained on our website.
Webedge reserves the right to review and revise our Terms & Conditions. Any additions or modifications to our Terms & Conditions will be passed on to our clients with reasonable notice and in good faith that no amendments will affect your rights as a customer. Webedge reserves the right to add, modify or delete all other content on our website at any time.
If you are using or have used our services it is understood that you have agreed to the terms set forth on this page.
References to “We”, “Webedge”, “Us” and “our service” refer to Webedge and its respective products and services. References to “you”, “your”, “customer”, “client” and the like, refer to you, and your agents. These Terms & Conditions are subject to change at any time, therefore, it is important that you check our website regularly. Your continued use of our services implies acceptance of any subsequent revisions.
If you have questions or concerns regarding these terms and conditions, please first contact us.
PAYMENT (where applicable)
50% of the agreed project fee, unless agreed otherwise, will be paid prior to work commencing. In the event of longer projects, all invoicing may be split into agreed milestone payments. The final payment will be taken upon completion of the finished project, prior to the website going “live”, at which point all outstanding payments will be due.
Hosting rates will become effective once the website has been established. Hosting will be charged out at the current Hosting rate and will be charged yearly in advance. If you are not happy with your service then you can cancel your hosting immediately. From the time you receive your cancellation confirmation, you will no longer be billed by Webedge. No retrospective cancellation is possible. You are billed yearly in advance for your monthly subscription. All website hosting plans are non-refundable.
If a project is postponed or cancelled by anyone other than Webedge after more than 50% completion then the balance of works will be invoiced and then completed at the customer’s continuation date (if any). If the project is cancelled before 50% completion then a refund will be issued minus charges accumulated by Webedge or any 3rd party costs that Webedge incurred during the project. These prices will be calculated at our standard design rate based on the hours already spent including any 3rd party costs. Initial deposit costs are non-refundable.
Webedge will notify you immediately of any changes in project development status, and make appropriate arrangements. If a project in development is cancelled by Webedge you will be refunded in full minus any 3rd party expenses providing you have not breached any of the terms and conditions set out here.
A request to cancel the project must be made in writing to Webedge and include the signature of the authoritative client.
SUPPORT (where applicable)
Webedge can provide general support by phone and email.
Support included in all web design packages
- Billing enquiries;
- General Email setup enquiries.
The following attracts a support fee of $110 per hour (inc. GST):
- Face to face support;
- CMS support or assistance (phone and email);
- Content & design changes;
- Setup of your Website Hosting on an external hosting environment;
- Setup of Email accounts;
- HTML/CSS/Coding training, support or troubleshooting;
- All application support and assistance (e.g. WordPress, Photoshop, Joomla, Outlook, Google Suite, Google Tools, etc.);
- Time spent investigating a reported issue for which Webedge is not responsible.
Urgent tasks that require a same-day turnaround (i.e. within 8 business hours) will attract a priority rate of $220 per hour (inc. GST).
Support Service Level Agreements
All support issues requiring less than 1 hour of work will be attended to within 2 business days of the support email or phone call being logged. Support issues requiring more than 1 hour of work will be given a time frame and you will be notified within 2 business days of the support email being logged. All support requests must be logged via email. SMS or phone call requests will not be logged or tracked. Where applicable, support fees may apply. Any tasks or requests that are deemed urgent by the client (i.e. due within 8 business hours) will be subject to our above priority rate.
Webedge is an independent contractor and as such is not an employee of the client. When entering into a Service Level Agreement or Project Agreement with Webedge unless otherwise stated Webedge is not entitled to any employee benefits that would normally be provided to a Client’s employees.
We will never sell, lease or distribute your contact details to any 3rd party. We will never disclose information relating to your company to any other 3rd party. We will only reveal data pertaining to your account if compelled to do so by law.
FAIR USE POLICY
We employ a fair use policy to our websites. If we believe, for any reason, that you are not behaving in a manner expected of a Webedge customer then we reserve the right to terminate your account – effective immediately.
We make efforts to ensure that our website and all of our services are online 24/7 every day of the year. There are however times when our website will be down, sometimes for things that we cannot control and others that we can. When your website is offline we will do our best to get it online as soon as possible. We will not be held responsible for damage, events or losses directly or indirectly related to your website being offline.
Webedge is a VentraIP and Synergy Wholesale Web Hosting Reseller. We are not liable for your website and we make no guarantees that your website will work with other hosting providers. We endeavour to provide at least 99% uptime on all of our hosting. If in a given month, we do not reach this target, we will not offer compensation. We do our best to keep our client’s sites online but cannot be held responsible when websites are offline.
The Internet Corporation for Assigned Names and Numbers (ICANN) is a nonprofit organization that is responsible for coordinating the maintenance and procedures of several databases related to the namespaces of the Internet, ensuring the network’s stable and secure operation
The limit of our liability (whether in contract, tort, negligence, strict liability in tort or by statute or otherwise) to you or to any third party concerning performance or non-performance of the Services for any and all claims, shall not in the aggregate exceed the fees paid by you to us in accordance with these terms. Your exclusive remedy for any claim arising out of these arrangements shall be for us, upon receipt of written notice from you, to use commercially reasonable efforts to cure the breach at our expense, and failing that, the return of fees paid to us for the work related to the breach. Our liability in contract, tort, negligence, strict liability in tort or by statute or otherwise will be reduced by the extent, if any, to which you contributed to the loss.
Webedge shall not be liable to you or be deemed to be in breach of our obligations to you by reason of any delay in performing, or any failure to perform, any of our obligations in completing the services.
You shall defend, indemnify and hold us harmless from and against any loss, damage, liabilities and claims made by any third party arising out of or relating to the services or any use by you of the Work. You will reimburse us for all expenses (including counsel’s fees) as incurred by us in connection with any such action or claim. We believe that the systems we use are highly secure from the actions of hackers, viruses and other problems on the internet but can make no guarantees. All of our websites include an easy-to-use Website Backup tool and it is up to you to backup and ensure the integrity of your data offline. Webedge can provide a weekly backup of your site for an additional fee, or as part of one of our WordPress support packages.
Webedge does not warrant any of its services and is not responsible for any grammatical errors found in the submitted material you provide. Webedge will not be liable for indirect, special or consequential damages, or any loss of revenue or profits, arising in connection with the projects that we develop/developed. Webedge agrees to resolve any errors made by Webedge free of charge within 2 weeks of your website going live. After this period all changes to your website will be subject to our support fees specified above.
The Customer shall not submit for use by Webedge anything whose use would constitute an unauthorised dealing with copyright material. In the event of any breach of this condition resulting in such an unauthorised dealing, the Customer shall remain liable to pay all sums due to Webedge under the relevant contract and shall further indemnify Webedge against any loss, costs or expenses attributable to such unauthorised dealing.
All copyright and other intellectual property rights in any work created, commissioned or otherwise acquired by Webedge in implementation of any contract between Webedge and you shall remain with Webedge until full payment has been received. For the purposes of these conditions, WORK means and includes any artistic, literary or dramatic work within the meaning of the (amended) copyright.
IMAGES ON YOUR WEBSITE
If we use stock imagery on your website you do not own these images, ownership is retained by the image rights owner. Such images can therefore not be used or re-used for any other purpose and can only be used as they were placed onto your website by Webedge. Any editing of the dimensions in which they appear may contravene their usage rights. Do not copy the images and use them in other promotional materials. If you are looking to own the images on your website or use them for another purpose then please contact us and we will endeavour to put you in contact with the image rights owner. This of course, does not apply to images that you own and provide to us for use on your website.
Unless otherwise arranged with Webedge, you agree to a backlink to www.webedge.com.au and a small Webedge icon to be visible at the footer of your website.
All services provided by Webedge may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any Federal or State law is prohibited.
Websites from Webedge cannot be used to disseminate, communicate, store or transmit:
- content sexually explicit in nature;
- information that contains viruses, worms, or malicious elements;
- copyright infringing data;
- trade secret protected data;
- data that infringes on any intellectual property, publicity rights or privacy rights;
- is defamatory, harassing or threatening;
- relates to illegal business operations or schemes;
- contains deliberately misleading, incomplete or deceptive content; or
- is deemed inappropriate by Webedge.
This website is governed by the laws of the state of New South Wales, Australia. Any dispute arising from the use of this website or services will be settled in this jurisdiction.
Terms of invoice payment are strictly 7 days unless otherwise agreed. All direct debit recurring payments are due on the date of invoice. Webedge accepts payment by Bank Transfer and Credit Card. Webedge uses Zoho Invoice and Stripe secure servers for all recurring payments and Credit Card transactions and processing. We do not accept Cheques.
By agreeing to our terms of service and providing your payment details to our payments platform you authorise Webedge to reconcile any agreed outstanding /overdue payments with your saved credit card on file.