Still a bit overwhelmed with the thought of getting your online presence up and running? There is a lot to take in, and hopefully our Frequently Asked Questions might make things a bit clearer. If you still can’t find the information you are after, feel free to contact us.


Website Design

What are the costs associated with running a website?
There are a few important costs involved with having a website – Website Design/Development, Website Hosting & Domain Name Setup & Registration. Webedge can assist you in all of these 3 stages to ensure a smooth and seamless web presence for your business.

Website Design – This is the initial one-off fee in the design and development stage.

Website Hosting – If you have a website you need to store or host it on a server to make it available for customers to view in a web browser (such as Internet Explorer or Mozilla Firefox). This is called ‘hosting’ and is usually charged quarterly or annually.

Domain Name Setup & Registration – In order to ‘display’ your website you need to register a website address or domain name. (e.g. – www.mysite.com.au). This is an annual fee paid to register or renew your domain name.

Why bother with a website? I don’t even sell any products online!
This is a common misconception about having a website. Even if you don’t sell a product or service online, you can still generate sales through this form of marketing.

I already have my own website. Is Webedge any use to me?
Of course. For existing website owners looking to update their website, Webedge offers a range of different solutions. Contact us now for a custom quote and we will get back to you promptly.


WordPress

What is a Content Management System?
A content management system is software used for creating and managing website content, without the need for programming skills. Content management is the organising, categorising, and structuring of information resources (text, images, documents etc) for storage, publishing and editing online. A content management system (CMS) is basically a tool that does all of this for you.

What is WordPress?
Wordpress is the most powerful and user-friendly open-source website platform available. It is a unique, open-source CMS that gives you all the tools to manage and update your website. As of 2019 there are more than 75 million websites powered by WordPress around the globe.

Why use a CMS?
Ease of use, flexibility, and complete control for our customers are just a few of the reasons.

Why does Webedge use WordPress?
Because it is reliable, flexible, easy to use, efficient and very affordable.


SEO & Google Analytics

What is SEO?
SEO stands for Search Engine Optimisation. It is the process of improving the volume and quality of traffic to a web site from search engines (such as Google and Bing) via natural search results. Typically, the earlier a site appears in the search results list, the more visitors it will receive from the search engine.

So you can make my website rank 1st with any search term?
Webedge can improve your traffic results through careful analysis of reports and targeted SEO. Be wary of companies promising you a Google rank of #1 – especially those charging you ongoing monthly or yearly fees to achieve this. Improving your search results in Google is generally a long process taking months.

How can you help my online marketing?
A successful Internet marketing campaign may drive organic traffic to web pages, but it also may involve the use of paid advertising on search engines and other pages, as well as building high quality web pages to engage and persuade customers, addressing technical issues that may hinder search engines from crawling, setting up analytics programs to measure successes, and improving a site’s conversion rate.

How much does Webedge charge for this service?
Prices vary depending on the project. During the consultation stage we can discuss with you exactly what goals you would like to achieve, and how we can meet them. In partnership with UpWeb we offer extremely competitive SEO packages.


Web Hosting

What is website hosting?
Web hosting is the space you rent on a web server to make your website available online. A web hosting service allows individuals and businesses to make their own website accessible to the public via the Internet (e.g. viewable through a web browser such as Internet Explorer or Firefox).

What’s the difference between hosting and domain registration?
A domain name is the website address you purchase and register (e.g. www.webedge.com.au) and the hosting is where you store that address along with all your website content files.

The best way to break this down is to think of hosting as the house you live in, and the domain name as the unique street address of that house.


Domain Names

What is a domain name?
A domain name is a unique website address (e.g. www.webedge.com.au) made up of either numbers or letters.

Do I have to register a domain name?
The short answer is yes. Registering a unique domain name enables your business to maintain strong branding. You must pay a regular fee (usually annually or bi-annually to register and renew your domain name. All of the websites we build must be setup on a registered domain name.

I already have a domain name, can I still use Webedge?
Yes. Simply let us know in the design brief and we will work with you to get your domain name pointing to the correct domain name server.

Can I transfer my domain name so everything is in one place?
Yes. This is a simple process that we can work with you to complete. Simply let me know during the design brief.

Do I own my domain name if I register it with Webedge?
Yes. You will remain the legal owner of the domain name you register through Webedge.

Can I move my domain name if I no longer host with Webedge?
Yes. The domain name can be moved or transferred to any hosting provider.


Email Services FAQ

How will I access my e-mails?
You will have full access 24/7 to your e-mails via webmail by logging into www.yoursite.com.au/webmail from any Internet browser (such as Internet Explorer, Firefox, Chrome or Safari).

What if I want to use a mail client like Apple Mail, Microsoft Outlook or Mozilla Thunderbird?
Webedge can also setup your email software to receive emails directly into your inbox. This can be alongside any personal email accounts you currently receive (e.g. Optus, Telstra, iiNet, etc.).